Frequently Asked Questions
Find answers to common questions about shopping on Dealio
Orders & Shipping
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and visiting the 'My Orders' section.
How long does shipping take?
Shipping times vary by location and shipping method. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
Do you ship internationally?
Yes, we ship to over 25 countries. International shipping times and costs vary by destination.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused and in original packaging. Some items like personalized products may be non-returnable.
How do I initiate a return?
Log into your account, go to 'My Orders', select the order, and click 'Return Item'. Follow the instructions to print a return label.
How long do refunds take?
Once we receive your return, refunds are processed within 5-10 business days. The time it takes to appear in your account depends on your payment method.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full card details. All transactions are processed through secure payment providers.
Deals & Products
How do deals work?
Deals are limited-time offers from our vendors. Each deal shows the discount percentage, remaining quantity, and expiration time.
Are the products authentic?
Yes, we carefully vet all vendors and products. All items are 100% authentic with manufacturer warranties where applicable.